Privacy Policy

Last updated: January 2024

Introduction

Reed-Eagle ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Please read this policy carefully. By using our website, you consent to the practices described herein.

Information We Collect

We may collect information about you in various ways:

• Personal Data: When you submit enquiry forms or request quotes, we collect information such as your name, email address, company name, and project requirements.
• Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested quotes
• To process and fulfil orders for our services
• To send administrative information, such as order confirmations
• To improve our website and services based on usage patterns
• To comply with legal obligations

Legal Basis for Processing

Under UK data protection law, we process your personal data based on:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes.
• Contract: Where processing is necessary for the performance of a contract with you.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist in operating our business (e.g., web hosting, payment processing)
• Professional advisors such as lawyers and accountants where necessary
• Authorities if required by law or to protect our legal rights

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, enquiry data is retained for up to three years unless you request earlier deletion.

Your Rights

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Reed-Eagle
47 Commerce Street
Manchester, M4 1HQ
United Kingdom

Email: [email protected]